Refund policy

🔄 Return & Exchange Policy

At RUZÉ London, we want you to shop with confidence and love every piece you wear. 💖
If it’s not a perfect match, don’t worry — we’re happy to offer an exchange or replacement under the following conditions:

📅 Exchange Period: Exchanges are accepted within 7 days of delivery.

🧵 Condition: Items must be unused, unwashed, and returned in their original packaging with all tags attached.

📦 Shipping: Customers cover return shipping costs (we’ll handle the exchange hassle-free 💆♀️).

💸 Fees: No restocking fees — we like to keep things fair!

🔁 Exchange/Replacement: Swap it for a different size, style, or get a replacement (subject to availability in stock).

🚫 Exclusions: Final sale items, clearance products, and customized orders are not eligible for exchange or replacement.

✨ Bonus: If you really need to return your item completely, we’ve got you — returns are also accepted within 14 days of delivery.

👉 How to Start an Exchange/Return:
Simply email us at hello@ruzelondon.com with your order number, and our team will guide you through the process with love & care. 💌